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Terms & Conditions
By purchasing any service, you’re confirming that you’ve read, understood and agreed to ALL of our policies listed here. If you have any questions regarding our policies, please email us at paigedesignsss@gmail.com.
BUSINESS HOURS:
Monday - Friday: 9am - 9pm
Saturday and Sunday: CLOSED
BEFORE BOOKING:
Before booking any service, please ensure that you’ve read the service description- what’s included, what’s required and the turnaround time for that specific service.
Please ensure that you provide a clear and detailed description of your concept/idea for the service(s). PaigeDesigns will NOT be accepting other designer’s work as a concept/idea.
If you need to submit photos for your service(s), please email them to paigedesignsss@gmail.com (add your name + service in the subject line)
PAYMENTS:
ALL payments must be made through the website or via invoice.
REFUNDS:
Please understand that all payments are FINAL and under no circumstances will a refund be issued.
TURNAROUND TIME:
The turnaround time for EVERY service begins AFTER payment and all information (concept and wording) has been received. Please understand that a lack of information will delay the project’s turnaround time.
If you need your service(s) back faster than the provided turnaround time, you will be required to pay a rush fee of $20.
COMMUNICATION:
Please ensure that all communication is done via EMAIL (paigedesignsss@gmail.com). Please allow 24-48 hours for a response.
If the client fails to respond after 10 days, they will be required to pay a $25 restart fee. If the client fails to respond after 20 days, their project will be cancelled and no refund will be issued (at the discretion of the designer).
CLIENT FORMS:
Clients are required to fill out all necessary project forms as soon as possible. Failure to complete the forms will result in a delay in your project’s turnaround time. Your project will NOT begin until you complete the forms.
REVISIONS:
The client is provided with 2 FREE revisions (font change, color change, picture change). Any additional revisions will incur a charge of $20. A redesign (any other changes) will incur a charge of $45.
PORTFOLIO:
ALL designs created by the designer will be used for portfolio purposes as well as showcased on social media (Instagram).
